PLDT Home Switch




It’s been more than a month since we didn’t have an internet connection- it’s not because we were not paying our bills. Actually, we pay all our bills ahead of time. Until now, we still don’t know why we were not able to access the internet. I have contacted the customer service a lot of times and I even booked for a technician to see why we don’t have an internet connection when it shows in my Globe At Home app that our data usage has been replenished. The assigned technician reported that he has completed his task and my internet problem issue has been resolved, when the reality is he didn’t even show up. How could it possibly happen? I reported the incident and because of my disappointment, I decided to terminate my contract with them. The agents informed me that there will be a bill adjustment since I wasn’t able to access the internet for the whole month of December. So to make the long story short, I decided to shift to PLDT Home. Hubby and I were only able to access the internet with our Platinum postpaid plans.

The Application for PLDT Home (Fibr Unli Plan 2699)

The Fibr plan that I applied at PLDT Home

I decided to apply for PLDT Fibr Plan 2699 (300 mbps) because we’re sick and tired of slow internet connection. With Globe At Home Plan 1299 , we have up to 10 mbps plan per month, but the average mbps is from 1-4 mbps 🤣 So, I was hoping to get an upgrade so everyone can work productively. While I was in the salon and having a hair spa treatment, I applied online. I just filled out the form at PLDT Home and had a selfie of my valid ID (driver’s license).

The Result of my Online Application at PLDT Home

The status of my application at PLDT Home.

I was able to track the status of my application here.

Waiting Time ⌛️

When I informed the kids that my application for PLDT Fibr Unli Plan was approved, they were celebrating 🥳; however, I think, it’s more than 15 days already. It’s taking an eternity for them to install our internet connection. We are praying that we this eon’t take long anymore because we are already excited to have a reliable and fast internet that we can use for work and the kids’ online classes.

Update for the PLDT Home Installation

Details:

Application Date: December 29, 2021 (done with the validation and processing)

Installation: February 1, 2022 (A technician went here to conduct a survey in our area, and hopefully 🙏 the installation will be done at the soonest possible time. (We really need the internet connection very badly).

The technician from PLDT Home visited us to check if he can install the internet.

😭😭😭 All of us were praying and hoping that the internet connection will be installed; unfortunately, all the slots were taken already. The technician reported that we are willing to wait for another box. Hopefully it won’t take long.

February 7, 2022

The collection team from Globe At Home reminded me that I have to settle the unpaid bill from December to January amounting to P3k plus. What the heck? After I was informed by the retention team that it will be terminated, I was relieved. I informed them how disappointed I was that’s why I decided to switch to PLDT. I was shocked when I discovered that the said broadband account is still ACTIVE when I checked thru Thea of Globe Platinum if my account has been terminated already. I was informed that they did not proceed with the termination because there’s a pending order. I already called them from December last year and the agents informed me that they will request for the order to be closed so it can be terminated already. Every time I speak with them over the phone, I try to be polite, though I am already mad because their service really sucks. There was no internet connection since 3rd week of November , so why the hell am I going to settle the bill for December (that month I requested for termination of account) and January, when there was NO internet connection? 😡😡😡

PLDT, I’m waiting for the installation please‼️

Activation: (to be updated soon)

I will give you an update once our internet connection has been installed and activated already. We will also have a speed test and write my review here. Thank you for taking time to read this post.

Love,

Best Regards
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