I seldom book in hotels, and when I do, I make sure that it’s worth the money and time. Since it’s our 17th wedding anniversary, I chose Edsa Shangri-la for an overnight staycation because I wanted something special. This time, I had to make sure that I won’t be disappointed like a nightmare that we have experienced in our recent stay in Marco Polo Ortigas Manila.
Well, I also had a bad experience in my previous stay before at Heat about our buffet breakfast, but I think it’s worth another try. Now, I made sure that everything will be perfect. Prior to our stay, after I booked with them directly via online booking, I was constantly in touch with the reservations and customer service re my concerns. As a guest who would like to enjoy in her stay, I had the right to make sure that my stay won’t have any hassle at all.
This time, we wanted to share our special day with our kids so I wanted to let them enjoy the staycation also. I chose a large room with club lounge access as usual and I was happy to find out that kids are very much welcome in the Horizon Club Lounge! That was less stress on my part because we didn’t have to leave our 5 year old kid in the playroom while were in the lounge.
The moment we stepped into the hotel entrance, we were already greeted by Gilbert, and he escorted us to the 14th floor where the Horizon Club Lounge is. We had a private check-in and after Mitch explained to us everything including the Horizon Club benefits, we opted to stay in the lounge because it was already 2pm– just in time for the afternoon tea and snacks. We just asked Gilbert to bring our luggage inside our suite.
The Garden Wing Premier Suite
I booked the Garden wing premier suite because it’s quite large, with its own living room where the extra bed was placed. The bedroom has a king sized bed and a bathroom with a jacuzzi, shower area and toilet. I prefer a suite than an ordinary room because of some inclusions. You can watch my room tour vlog here. Though last time, we already stayed in the same kind of suite, I felt the excitement once again to see and to experience a luxurious staycation with my family.
What made our staycation memorable and what’s so special about Edsa Shangri-la?
From the facade, modern interior designs and elegant furnishings, undoubtedly, the hotel is first class. It’s worth every money that you spend.
2. Horizon Club Lounge
I always book rooms with club lounge access because it already includes afternoon tea time and cocktail hour. At Edsa Shangri-la, they also have 24 hour access for refreshments; so, that’s a plus factor. Sometimes, I sleep late and sometimes, I wake up early-so the club lounge access is perfect if I would like to drop by to have a cup of coffee or chilled juice.
One of the inclusions that I enjoy in a five-star hotel when I book for one is the free two-hour use of boardroom/meeting room. I use it in my business whenever I have to conduct tutor-orientation for newly hired tutors. Too bad, I wasn’t able to use that benefit, though I would really like to schedule one. We had too many activities lined up for our stay and I thought that including business in our stay would consume much time and we won’t be able to enjoy Edsa Shangri-la.
As I was talking to Mitch during the check-in process, a familiar face appeared and as I recall — it was Jovyn, who was in the front desk before when we checked in in our previous booking. I didn’t know where to go before so we decided to proceed in the front desk. I remembered her also because she was one of the super nice people who assisted us when we checked in and out.
Before we had our afternoon snacks and tea, we saw the Santa Claus basket displays with sweet treats. We were actually excited to find out what snacks were available at that time.
I was really looking forward for their pastries, but one thing that we enjoyed and liked was the tuna sandwich.
They have a Nespresso machine, soda and chilled juices that the guests can enjoy 24/7. I liked pulpy chilled juices because they are not concentrated. Kyle and I had orange juice, Mango for Bruce and Apple juice for hubby.
This is what I have missed in my stay.
3. The Welcome Treats and surprise!
After we have fueled our bodies with sweet treats from the club lounge, we headed to the 7th floor where our suite is located. In the lobby, hubby and Bruce were too excited to look at the pool view.
AFTER ENTERING THE SUITE
We felt like a VIP not only because of the warm greetings and smiles from the employees, but also because of the welcome treats. Aside from the plate of fruits on the office table, there were also 2 pieces of banana cakes and banana chips for us.
I was impressed because they already set up the X-box and placed the monopoly board on the center table.
While we were having a tour in our suite, I saw the full-sized executive writing desk. I thought of using it late in the evening after the scheduled spa treatment. I brought my laptop with me because I planned to transfer files from my mobile phone. I was also excited because if ever I would be able to squeeze some time for business, there are office supplies available in the drawer. There is also a fax machine for sending and receiving important files.
They also prepared a small wedding anniversary cake for us since they know that we were there because we were celebrating our 17th wedding anniversary.
Bruce also enjoyed his mini chocolate cake and candies with his edible name 🙂
While the kids were playing the X-box that they set up in the living room and the Monopoly board game, we were having a tour of the bedroom and toilet. We were also impressed because they knew the total number of guests in the room; therefore, they also prepared 4 pairs of slippers, 4 bathrobes, 4 dental kit and 4 bottled water in the suite. I didn’t have to call them to remind about those things.
Also, in five-star hotels like Edsa Shangri-la, they have an ironing board and iron in the walk-in closet. I am not that skilled in folding clothes in my luggage, so my clothes are always crumpled.
We loved the bedroom–I just noticed that they lack outlets since hubby and I charge our phones most of the time. Those outlets should be placed near the bed so the guests can be more comfortable.
So sweet of them to prepare rose petals on the bed. ‘Twas so romantic, but we didn’t have a private moment together, as it turned out to be a family affair, but it was all worth it.
We had the chance to celebrate in the cocktail hour at Horizon Club Lounge.
5. Our Own Jacuzzi @ the suite
Aside from the spacious walk-in closet, I also love their bathroom because it has its own jacuzzi and premium toiletries.
I had the chance to destress @ Chi, the Spa and were relaxed with the Simply Chi Treatment. It was included in the Bonus Choice package that I availed. We did not avail of the couple massage because I know hubby would disapprove of the additional cost.
I also love having a spa treatment and I always wanted to try Chi, the Spa. After the elevator ride to the 4th floor where the reception is, I was ushered to my room.
Chi Spa has a total of 10 rooms (8 individual and 2 couple rooms) An individual room is big enough. As you enter, there is a footwash area.
You have your own bathroom, closet with vault where you can put your belongings, a red robe and a pair of slippers.
There was also a separate toilet and shower area.
What I like also is the inclusion of toiletries for the guests.
Ms. Tess- the assigned therapist for me asked if I would like to have steambath, but I just had a jacuzzi bath in our suite, so we started with the massage already.
I wanted to take a dip in the outdoor tub, but it is only in the couple’s room.
After the treatment, i had a good night sleep. Though I wanted to stay up late to upload more files, i needed that beauty rest also.
On our way to HEAT the following day, I saw this.
I really wanted to have a manicure and pedicure. I inquired in the front desk area and saw also that the table for Chi Spa beside Heat was unmanned that time.
I called the front office and I was glad that the one who answered me offered to have the brochure be delivered in our suite. Too bad, there was no more time because we had to leave at 4pm. Next time, I promise myself to book a nail treatment also.
6. Buffet breakfast @ HEAT
If before, I had a bad experience with them, this time, we really enjoyed the breakfast. They have variety of food especially the desserts and ice cream!
(There will be a separate post about our breakfast buffet @ HEAT)
7. The swimming pool
Our staycation won’t be complete without swimming time! The kids especially Bruce, is really looking forward for this. Unlike the other hotels, Edsa Shangri-la has an outdoor pool, where you can truly relax and unwind. It’s like having a break at a private resort in the city. If only I had more time, I would have spent the whole day lounging and relaxing, but my priority that day is to let the kids enjoy also.
Hubby and I decided to give the time for Bruce this time since we have the time to bond with each other on summer @ Ferra Hotel Boracay for my blog launch.
We loved the swimming pool for the kids and adults. They have a clean restroom equipped with toiletries where guests can take a shower and use the toilet.
8. The gym
I also love the 24 hour access to the gym. They have different fitness machines and they also have water and tea for refreshments. The changing rooms have lockers, shower area, toilets, lap pool and jacuzzi.
I was kinda disappointed though because I wasn’t able to take photos in in the jacuzzi and lap pool though I was all ALONE at that time. I understand that they do not allow taking of photos because the other guests won’t have the privacy at all, but when you are ALONE and you have the entire space for yourself, it’s a different story. I should have shown you guys how relaxing it is just to use this amenity. I didn’t mind it much because we have our own jacuzzi in the suite, but I hope next time I can post photos if I am alone.
I also don’t have photos of the gym because my 15-year old son wasn’t allowed to get in because they only allow 16 year old and above to use the gym. There was nobody to take photos of me using the gym like what we usually do @ Anytime Fitness. Oh well, another sad story 😦
Only this gym experience provided me this heartache in our stay.
9. Exceptional Service
It’s the people behind Edsa Shangri-La who made them climb to the top. From Gilbert, to the Horizon Club Lounge staff (Mitch , Jeannie, Eddie and Terylle) who treated us very well and attended to all our needs, Ferdie, who returned my selfie stick when i left it when we checked out and to Mr. Claudio Togo, their EAM, who also greeted and welcomed us.
We got a VIP treatment I felt your sincerity in giving your guests the best service and I really salute you for that. I remember when hubby was filling the jacuzzi with water, he accidentally pressed the alarm, and after few seconds, the phone in the toilet rang and when I picked it up, the guy on the other side of the line asked me if everything was okay. I told them what happened, but he told me that they will just check the room. They wanted to make sure that their guests are not really harmed.
We were able to avail the late check-out at 4pm so it’s all worth it booking at the Horizon Club.
What are the improvements since our last stay with Edsa Shangri-la?
- They already have the bubble bath so the kids really enjoyed.
2. They are already consistent with the information that they give. It seems they have improved with their customer service skills as well.
Note: There will be a separate post about the Heat, the Edsa Suite Tour, Tower Wing De luxe twin room, Garden Wing Deluxe Suite tour.
What to improve:
- Make sure the reception tables have employees who can answer the guests’ queries 24/7.
- Orient the guests what they can offer esp. if they have kids with them. I would have loved to use the playroom but we were not properly informed. Should we just come and inquire? In our previous trip in another hotel few years ago, we were given schedules of the activities that they have in the playroom and also information is also available in our room, they gave it to us just in case Shane would like to play.
Overall, we enjoyed the overnight stay. I highly recommend Edsa Shangrila Hotel — it’s worth the money for an extraordinary experience. We will be back because I recommended the hotel to a friend and already assisted her with the booking for 15 days. Definitely, there will be part 2 of my tour. I will be posting more photos soon. Until next post 🙂
1 Garden Way, Ortigas Center, Mandaluyong City
Categories: My Travels