A Morning of Dismay at Heat, Edsa Shangri-la

After spending a fabulous night in Edsa Shangri-la’s Garden Premier Suite, I was expecting that the following day would be as perfect as it was– but it didn’t turn out  that way.  I was excited to experience their buffet breakfast that’s why I made it a point to be there with hubby and Shane at past 6am.  I knew that it would be jampacked with people if we came late.

When we arrived, we were greeted by Shai, who immediately asked us about our room number.  After few minutes, I sensed that she was having trouble in finding our names in her list, but she escorted us inside and let us be seated while she was double-checking.  When she came back, she asked us if nobody informed us that breakfast is not included in the room that we booked.  It’s a good thing that I asked because it was unbelievable.  How come that breakfast in Heat wasn’t included but one of the inclusions in our booking was access to their exclusive Horizon Club Lounge?  From there, something wasn’t right.

I told Shai that I was given that letter and I had the option to have my breakfast in either Heat or the Horizon Club Lounge.  She excused herself for few minutes to check again.  I was getting impatient at that time because I myself couldn’t visualize the looks on our faces if we would be escorted out of the restaurant.  Of course that would be very humiliating on our part– how stupid I was on that part— that I didn’t check beforehand that our breakfast wasn’t included.  I was about to give up but another part of me was insisting that it was part of our booking, so I grabbed my wireless landline and called their hotline.  A male agent answered my call and clarified that breakfast was included in our booking.  I was put on hold because I think he was already calling Heat at that time and when he talked again on the line, Shai already appeared and explained to us that breakfast for 3 pax  was included in our booking since we were staying in a suite.  In that point, I told the male agent I was speaking with that it has been settled already.  It was normal for a person to commit errors– it’s part of being human, but what we noticed was that Shai didn’t have the humility to accept her mistake.  She didn’t even apologize 🙁  Because I was not in the mood to make any argument at that time,  I didn’t make a formal complain to her manager/superior.  Probably it was also because we were starving as well.   Anyway, I just shared about our experience– the fault of one person doesn’t reflect the entire property.  Let me show you what they had in the restaurant that morning for the breakfast buffet.

BREAD AND PASTRIES

Yogurts

ASIAN FAVORITES

If there’s one thing I regret about this, it was because I didn’t try their taho!

My daughter tried the Pork Siomai.

INFUSED WATER

The Juice Station

DIFFERENT KINDS OF MILK

FRESH FRUITS

Here are few of my favorites in the buffet:

1.  NOODLES

2.   Pizza

3.  Pancit Canton

4.  Roasted Potatoes

5. Corned Beef

I’ve tried this but was kinda disappointed– it was too soft:-(  I asked hubby and he had the same opinion as mine.

6.  Ice Cream

I super loved their ice cream.  I tried the Peanut Choco with Strawberry– super yummy 🙂

Honestly, the food was okay, but nothing special.  Probably, I actually lost my appetite because of the incident. How would I enjoy the food if my day was already ruined?  But the ice cream saved the day!  Too bad there was no chocolate cake– if there was any at that tme, I could have forgotten the whole incident (hihihi!).  Anyway, I plan to go back some other time.  I hope that this won’t happen again.