I was elated when I have successfully booked a one-bedroom suite at Discovery Suites last week. I felt I won a jackpot prize because I know for a fact that Valentine dinners are quite expensive and for a practical person like me, an overnight stay with complimentary two glasses of wine and cheese platter in a suite is already a good deal. I have chosen to book a hotel in Ortigas because I will be coming from work that day.
Discovery Suites is a 4-star hotel located in ADB Avenue in Ortigas Center across the Podium.
IMPRESSION: I was so excited because I know that Discovery Suites/Shores is known for treating their guests like VIPs. I had a memorable experience with them when we celebrated our 15th wedding anniversary, that’s why I decided to book again.
(The photos below are taken from our 15th Wedding Anniversary @ Discovery Suites in 2017)
They set up a romantic ambiance for us with this creative towel decor and bath with bubble bath and rose petals. We felt very special because of their efforts.
I registered early (around 8am) because I had to go to the office that morning. After the registration, I left my luggage with them. Their standard check-in time is 3pm but I was hoping to have an early check-in so I called to check since I have done this before in Marco Polo and Edsa Shangri-la. They were able to let me check in early at around 12nn or 1pm. I remembered that the early check-in and late check-out priveleges that we had is because of the lounge club benefits.
We left the office at 2:30pm and after paying the incidental deposit of P2500, we were asked to wait because they were still cleaning the room at that time.
I told myself that it’s okay to wait because I am already excited to see how they set up the one-bedroom suite for us. (The photos above show what they prepared for us before and I was very eager to find out if they will be able to surpass what they had prepared for us before).
We were assigned to room 1114.
When we entered our suite, my excitement turned into a big disappointment. (Please click the link to my YT channel for a quick room tour).
The one-bedroom suite costs P6500 for an overnight stay. If you will think about it– it’s quite practical because my last stay in Marco Polo costs P10,000 and P20,000 plus in Edsa Shangri-la. I liked the room except for one thing— its VIEW 😦
I liked the simple and cozy living room, but we didn’t have a stunning VIEW 😦 Having a nice and relaxing view is important for me because it helps me unwind. Seeing a stockroom as our view is unpleasant to my eyes and it set my negative mood right after we have settled in. The place is quite gloomy because the curtains are closed.
I liked the kitchenette (equipped with basic kitchen and dining essentials) like plates, glasses, spoon, forks, knives and pans. They also have a cooker if you would like to cook your own food; a microwave oven and oven toaster if you would like to reheat your leftover food. There is a refrigerator where you can store your food and drinks. There is also a dining area where you can have dinner or breakfast with your family.
I also liked the bedroom because we had enough space for our clothes in the spacious closet. We also have a writing desk, TV and phone in the room.
Hubby liked the bathroom so much because it is simple but clean and classy. Of course, I like it because of the bath tub– it’s just too weird that Shane and I didn’t have the time to soak ourselves there (probably because we’re quite disappointed).
MY RATING: 3/5 STARS
Though I like sweets, I didn’t enjoy the freebies for the day. I felt like— it was a waste of money, but then, we had to enjoy the rest of the day so Shane and I headed to the gym.
MY RATING: 4/5 STARS
THE FITNESS CLUB
This is my favorite amenity in the hotel. Too bad, I wasn’t able to have my workout because I forgot to bring my pair of rubber shoes and my priority that time was the use of the female area– I took advantage of the time when nobody was there so I had the jacuzzi all by myself 🙂
I wasn’t able to use their sauna and steam bath because we had to proceed to the pool area for a very quick swim since I was already shivering at that time and Hubby might arrive anytime. I couldn’t stand the cold water so we had to go back our suite.
MY RATING: 4.5 STARS
MY RATING: 4/5 STARS
THE IN-ROOM DINING
When we went back to the suite, I thought the pizza I ordered and the complimentary glasses of wine and cheese platter were already there, but instead, a heart shaped sweet treat was there. Hubby arrived at 7:45pm and he brought chicken and rice for us. The pizza was delivered before 9pm after several phone calls that I made. We were already starving and as much as I would like to get mad, I still managed to control my temper. I didn’t want to ruin the Valentine’s Day staycation that I planned. I asked the staff who delivered the pizza why it was delayed. He informed me that the restaurant was jam-packed with people and they also have received many orders that night. I think they also forgot that we had a complimentary two glasses of wine and cheese platter. He apologized and he promised to follow up for us. After few minutes, I had to follow up again over the phone and finally, it was delivered by 9:20pm.
THE BREAKFAST BUFFET @ RESTAURANT 5
We didn’t expect that much because we knew it wasn’t a five-star hotel so they only have limited selection of foods. Fortunately, I liked the foods they served that day. Here’s what I got in my plate (Garlic rice, Chicken with gravy, cheese pizza, chicken misua, ziti pasta in pesto sauce, hashbrown, omelette, yogurt and banana cupcake. )
MY RATING: 3.5 STARS
After the breakfast, we were having second thoughts if we would head to the gym and pool area but we opted to stay inside the room. We assumed that those areas are crowded already.
While I was having a cup of coffee after packing our things, Hubby noticed that our room smelled like cigarette smoke. It’s not a smoking area so we wonder how the hell did that smell come from?
I also shared to him the noise that I heard in the morning. When I finally decided to get out of the bed, the usual thing that I do when I am in a staycation is to open the window and gaze at the spectacular view. Well, there was no stunning view to brighten up my day. Our thoughts were the same– they have not leveled up with their service; instead, they downgraded.
Standard check-out time is 12nn so before we had to pack our things at 11am and get ready.
We had a smooth check out. While checking out, I was able to share with the front desk officers about my disappointment regarding the room assigned to us. Aside from that, they had a poor in-room service.
While we were waiting for our luggage outside, one of the staff approached Hubby and mentioned that it smelled like cigarette smoke in the room. My hubby answered that we do not smoke and he already noticed that smell but we were not able to report it.
HOW CAN THEY IMPROVE THEIR SERVICE
As what I have mentioned, Discovery Suites is known for treating their guests like VIPs; however, they need to be consistent with their service. They need to see to it that all their guests are taken cared of. In this staycation, it’s the in-room service who messed up. On our way to the swimming pool around 6pm, we saw that the staff were delivering glasses of wine already in the rooms that’s why when we came back, I was expecting that the food was already there, but I had to make series of phone calls before they deliver it.
WHAT I HAVE LEARNED
It was also my fault. I didn’t ask if the room has a nice view; otherwise, I could have opted to have a Valentine dinner with my family at home. There was nothing special with the staycation and I ended regretting to plan and book this whole thing. For me, it was a waste of money and we could have a better celebration if we have done it at home or have chosen another hotel to spend an overnight stay.
My rating was based from our latest overnight stay. I think the service will depend on the type of room that you are going to avail. I suggest that before you book, make sure that you have a stunning view and do not bother to order for in-room dining if it’s holiday or you are booked for a special event like Valentine’s Day.
Next week, I’ll take you to La Mesa Ecopark and we’ll take a tour of EDSA Shangri-la Hotel 🙂 Til next post, Barbie dolls!